Shipping policy

Shipping Policy

Last Updated: August 26, 2026

Thank you for shopping with Glowviee™. We understand how exciting it is to receive your order, and our team works hard to process and ship every package as quickly as possible.

Please review our Shipping Policy carefully before placing your order. By completing a purchase through our website, you acknowledge and agree to the terms outlined below.

Where We Ship

At this time, Glowviee™ ships exclusively within the United States.

We currently do not offer international shipping.

Customers are responsible for providing a complete and accurate U.S. shipping address at checkout.

Order Processing & Fulfillment

All Glowviee™ orders require processing before they are shipped.

Our standard fulfillment time is approximately:

3–4 business days

During this period, your order may be:

  • Verified

  • Prepared for shipment

  • Packaged

  • Processed through our fulfillment facility

  • Transferred to the appropriate shipping carrier

Business days generally refer to Monday through Friday, excluding weekends and U.S. holidays.

Processing times may occasionally be longer during:

  • Holidays

  • Promotional events

  • Sales

  • Product launches

  • Periods of unusually high order volume

  • Severe weather events

  • Carrier disruptions

  • Other circumstances outside of our reasonable control

Once your order has been processed and transferred to the shipping carrier, you will generally receive tracking information.

Estimated Delivery Time

After your order has been fulfilled and shipped, estimated delivery typically takes approximately:

7–13 business days

Please remember that the 7–13 business day estimate refers to shipping/transit time after fulfillment.

For example, an order may require approximately 3–4 business days to process before beginning its estimated 7–13 business day shipping journey.

These timeframes are estimates and are not guaranteed delivery dates.

Glowviee™ cannot guarantee that a package will arrive on a particular day.

Carrier Delays & Shipping Delays

Once an order has been fulfilled and transferred to the shipping carrier, the shipment is being handled by an independent third-party transportation provider.

Glowviee™ is not responsible for shipping or delivery delays caused by the carrier or circumstances that occur while a package is in transit, including but not limited to:

  • Carrier processing delays

  • Carrier backlogs

  • Transportation disruptions

  • Weather conditions

  • Severe storms or natural disasters

  • Incorrect carrier scans

  • Missed tracking scans

  • Regional delays

  • Holiday shipping congestion

  • Sorting facility delays

  • Transportation shortages

  • Delivery route disruptions

  • Unforeseen logistical issues

  • Government-related disruptions

  • Events outside of Glowviee™'s reasonable control

Delivery estimates shown on our website, in tracking information, or by the shipping carrier are estimates only.

A delayed package does not automatically mean that the package has been lost.

If a package experiences a carrier delay, we are happy to assist you with reviewing the available tracking information; however, Glowviee™ cannot control the carrier's transportation network or guarantee an exact delivery date once the shipment has left our fulfillment network.

Order Tracking

Once your order has been shipped, tracking information may be sent to the email address or phone number provided during checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

In some cases, tracking information may take 24–72 hours to display movement after the shipping label has been created or after the carrier has received the shipment.

Temporary gaps between tracking updates can also occur while a package is moving between carrier facilities.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving or has been lost.

Order Cancellations

Glowviee™ begins processing orders quickly so that we can get purchases to our customers as soon as possible.

If you wish to cancel your order, you must contact us within approximately 1–3 hours after placing your order.

Cancellation requests are not guaranteed, even when submitted during this period, because our fulfillment team may begin processing an order shortly after it is placed.

Once your order has:

  • Entered fulfillment,

  • Been processed for shipment,

  • Received a shipping label,

  • Been transferred to our fulfillment partner, or

  • Been shipped,

we cannot guarantee that the order can be canceled or intercepted.

Orders That Have Already Shipped

Orders that have already been shipped cannot be canceled.

Once your package has entered the shipping network, we cannot recall or stop the shipment.

If you no longer want an order after it has shipped, you must first wait until the package is delivered and then follow the applicable terms of our Return & Refund Policy.

Submitting a cancellation request does not mean that the cancellation has been approved.

Your cancellation is only confirmed once you receive confirmation from Glowviee™ that the order was successfully canceled.

Address Changes

Customers are responsible for reviewing their shipping information carefully before completing checkout.

If you entered an incorrect address, contact our support team as soon as possible after placing your order.

We may be able to update your address if your order has not yet entered fulfillment.

However, address changes are not guaranteed once processing has begun.

Once an order has been shipped, Glowviee™ generally cannot change the shipping address, redirect the package, or guarantee that the carrier will be able to modify the delivery.

Incorrect or Incomplete Shipping Addresses

It is the customer's responsibility to provide a complete, accurate, and deliverable shipping address when placing an order.

Glowviee™ is not responsible for delivery problems caused by information entered incorrectly by the customer, including:

  • Incorrect street numbers

  • Incorrect apartment or unit numbers

  • Missing apartment numbers

  • Incorrect ZIP codes

  • Incorrect city or state information

  • Misspelled addresses

  • Old addresses

  • Incomplete addresses

  • Addresses that cannot receive packages

If your package is returned to the sender because the address provided at checkout was incorrect or incomplete, additional shipping costs may apply if you request that the order be shipped again.

Original shipping charges, when applicable, may not be refundable.

Packages Marked as Delivered

If tracking shows that your package has been delivered, but you cannot locate it, please first:

  1. Check your mailbox, front porch, side doors, garage, reception area, and other possible delivery locations.

  2. Check with members of your household.

  3. Check with your building's front desk, leasing office, mailroom, or package room when applicable.

  4. Ask nearby neighbors whether the carrier may have delivered the package to them.

  5. Allow additional time, as some carriers occasionally mark packages as delivered shortly before the physical delivery occurs.

  6. Contact the shipping carrier directly for additional delivery information.

Glowviee™ may assist customers with reviewing available tracking information; however, we cannot guarantee replacement or reimbursement solely because a customer reports being unable to locate a package that the carrier has officially marked as delivered.

Any resolution will depend on the circumstances of the shipment and available delivery information.

Lost Packages

A package should not automatically be considered lost simply because tracking has not updated for several days.

Shipping carriers occasionally experience scanning gaps and transportation delays.

If your package appears to have stopped moving for an extended period, please contact our customer support team so that we can review the tracking information available to us.

When appropriate, Glowviee™ may request additional information or may recommend contacting the carrier.

Claims regarding lost shipments may be subject to carrier investigation and verification before any resolution can be provided.

Stolen Packages

Once a carrier has confirmed delivery to the shipping address provided by the customer, Glowviee™ cannot control what happens to the package after delivery.

Glowviee™ is not responsible for packages that are stolen or removed from the delivery location after confirmed delivery.

Customers who believe a package was stolen should contact the applicable carrier and, when appropriate, local authorities or building management.

We strongly recommend shipping orders to a secure location where someone can safely receive the package.

Refused Deliveries

If a customer refuses delivery of a package or intentionally does not accept the shipment, the package may be returned to the sender.

Refusing a shipment is not the same as completing an authorized return.

Any refund eligibility for a refused or returned shipment will be handled according to our Return & Refund Policy after the package has been received and reviewed.

Any shipping or return-to-sender charges incurred may be deducted where permitted.

Returned-to-Sender Packages

Packages may be returned to sender for reasons including:

  • Incorrect shipping information

  • Incomplete addresses

  • Failed delivery attempts

  • Unclaimed packages

  • Refused delivery

  • Carrier access issues

  • Other address-related problems

If an order is returned to sender, please contact our customer service team.

Additional shipping charges may apply if you request that the package be shipped again.

Multiple Packages

Depending on product availability and fulfillment logistics, an order containing multiple items may occasionally be shipped in separate packages.

This means you may receive:

  • Multiple tracking numbers

  • Packages on different dates

  • One item before another

Receiving only part of your order does not necessarily mean that an item is missing.

Please review all tracking information associated with your purchase before contacting support regarding missing items.

Holiday & High-Volume Shipping

Order processing and shipping may take longer during major holidays, promotional events, product launches, seasonal peaks, or periods of unusually high demand.

Carrier networks also experience significantly higher package volumes during certain times of the year.

Glowviee™ cannot guarantee standard delivery estimates during these periods.

We recommend placing time-sensitive orders as early as possible.

Weather & Unforeseen Events

Delivery may be affected by circumstances outside of our control, including severe weather, natural disasters, transportation interruptions, government restrictions, carrier emergencies, regional disruptions, or other unforeseen events.

Glowviee™ is not responsible for delays resulting from circumstances outside of our reasonable control.

Shipping Estimates Are Not Guarantees

All processing, fulfillment, and delivery timeframes displayed by Glowviee™ are estimated timeframes rather than guaranteed deadlines.

An estimated arrival date should not be interpreted as a promise that a package will arrive on that specific date.

Glowviee™ cannot be held responsible for reasonable delays caused by third-party shipping carriers or circumstances outside of our reasonable control.

Chargebacks & Shipping Disputes

We encourage customers to contact Glowviee™ customer support before initiating a payment dispute regarding a shipment.

If tracking confirms that an order was shipped or delivered to the shipping address provided during checkout, Glowviee™ may provide relevant order documentation, tracking information, shipping records, delivery confirmation, customer communications, and other applicable information to the payment provider when responding to a dispute.

Submitting a payment dispute does not automatically mean that an order qualifies for a refund.

Refund eligibility remains subject to our applicable store policies and consumer protection laws.

Contact Us About Your Shipment

If you have questions regarding your order or believe there may be an issue with your shipment, please contact the Glowviee™ Support Team.

When contacting us, please include:

  • Your full name

  • Order number

  • Email address used to place the order

  • A brief description of the issue

Providing this information will help us locate and review your order more efficiently.

Acceptance of This Shipping Policy

By placing an order through Glowviee™, you acknowledge that you have reviewed and accepted this Shipping Policy, including our stated:

  • 3–4 business day order fulfillment timeframe

  • 7–13 business day estimated delivery timeframe after fulfillment

  • Order cancellation limitations

  • Address requirements

  • Carrier delay provisions

  • Delivery and tracking procedures

Glowviee™ reserves the right to update or modify this Shipping Policy when necessary. Any changes will become effective once the revised policy is published on our website.